Frequently Asked Questions

We are happy to help you any time! If you have any issues, contact support any time at or our Discord at

What are your payment methods?

  • Crypto - via Coinbase

  • Direct Bank Link via Confia (ACH)

  • Credit/Debit (Coming Soon)

How do I pay with Crypto? Follow our Guides here:

  • PayPal

  • CashApp

How do I pay with a Bank Account?

  • Watch our guide, here:

How long does it take for a payment to clear my bank account?

  • It can take 3-10 days for your payment to process your bank account via ACH (Automated Clearing House). Please be patient.

I didn't receive a confirmation email?

  • Please email support at

I didn't get a tracking number?

  • Please email support at

Do you have a Discord?

  • Yes!

Do you have Instagram?

  • Yes! We have ONLY 3 official instagram accounts.  Please beware there are many fake IG accounts. These are out official Compound Genetics accounts:




Do you have a Facebook?

  • No.

Do you have a Twitter?

  • No.

Who are your verified vendors?




How do I buy an NFT?

  • Follow our Guide, here.

What are the perks for NFT holders?

  • Find them, here.

How do I germinate seeds?

  • Find our guide, here:

What happen if a seed herms?

  • Contact

How do I store my seeds?

  • The refrigerator is best. If not, store them in a dry, dark, and cool place.

How many seeds per pack?

  • 13 seeds per Compound pack and 12 seeds in Cookies Collaborations.

How do I reset my password?

What happens if a new password request isn't sent?

  • Clear browser cookies/cache or try on a new browser Such as Firefox, Opera, Google Chrome, or Safari.

  • Contact

I can't check out on the website?

  • Contact

How many seed should I expect to germ?

  • 75% of seeds should germinate. This is why we put 13 seeds per pack- We know that not all seeds will germinate, so we ensure good rates by providing more than the industry standard. Please see our germination tips for more information regarding proper procedures.

What is happens if I have a herm issue?

  • Contact

How long does it take to receive my package?

  • After payment clears, our team member will pack your order and will drop it off to the post office and it will arrive in 3-4 business days via USPS.